Privacy policy

Privacy Policy

About This Website

This website is operated by Umbrella Net LLC, a private company that is not affiliated with any United States governmental authority. We provide independent travel document assistance services. By using this website, you agree to the terms of this Privacy Policy.

Data Controller

Umbrella Net LLC is the data controller responsible for the collection and processing of personal data through this website. If you have any questions regarding this policy or your personal data, you may contact us via the Contact page.

Information We Collect

We collect only the personal information that you voluntarily provide when completing an application or contacting us. This may include:

Full name
Email address
Telephone number
Passport details
Travel-related information

We also collect limited non-identifying technical information through web analytics tools, such as browser type, device type, time of access, and referring pages, for the purpose of improving our website and services.

Lawful Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity – to provide the private travel assistance services requested by you.
User consent – where specific consent is required for certain processing activities.
Legal obligation – to comply with applicable accounting, tax, and regulatory requirements.

Purpose of Processing

Providing private travel document assistance services
Responding to customer support inquiries
Processing payments securely
Meeting legal and compliance obligations

We do not sell, rent, or trade personal information.

Data Retention

Personal data is retained only for as long as necessary to provide our services and comply with legal obligations.

Passport details and application form data are deleted from our active systems following completion, cancellation, or refund of an order.
Contact information may be retained for a limited period for customer support and statutory accounting purposes.
Minimal transaction records may be retained as required by law.

We do not retain personal data longer than necessary.

Data Deletion Requests

You may request deletion of your personal data at any time by contacting customer support. Upon receipt of a valid request, personal data will be deleted from our active systems, subject to any legal retention requirements.

Sharing of Information

If legally required (e.g., court order, subpoena, or regulatory request)
To secure payment processors for transaction processing
Where necessary to fulfill a submitted application

We do not share personal information for marketing or unrelated commercial purposes.

International Data Transfers

As a United States-based company, personal data may be processed in the United States or other jurisdictions where our service providers operate. We take reasonable measures to ensure appropriate safeguards are in place.

Site Security

This website uses Secure Socket Layer (HTTPS) encryption to protect data transmission. We follow industry-standard security practices and maintain PCI-compliant payment processing systems.

Your Data Protection Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of personal data
Request restriction of processing
Object to processing
Lodge a complaint with your local supervisory authority

Requests may be submitted via our Contact page.

Cookies & Analytics

We use cookies and analytics tools to improve website functionality and understand user interaction. By using this website, you consent to such use.

Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with the revised effective date.

Contact

If you have any questions regarding this Privacy Policy or your personal data, please contact us via the Contact page.