Refund Policy

1. Nature of Service

USImmigrationDocument.org provides private travel document assistance services, including review and electronic submission support.

Our service is optional. Applicants may apply directly through the official U.S. government website at a lower government-only fee.

2. Fee Composition & Refundability

Your total charge of $189 USD per applicant consists of two components:

U.S. Government ESTA Fee — $40 USD (non-refundable). This amount is set by the U.S. government and collected on your behalf. It is remitted to U.S. Customs & Border Protection and is non-refundable under all circumstances, including denied or rejected applications.
Private Service Fee — $139 USD (refundable under the conditions below). This covers our application review, error checking, formatting, and submission support. Refund eligibility described in this policy applies only to this service-fee portion.

Applicants may apply directly at esta.cbp.dhs.gov and pay only the $40 government fee without our service.

3. Immediate Processing

Due to the automated nature of our system, processing begins immediately upon successful payment submission. By completing payment, you acknowledge and agree that service delivery commences instantly.

4. Cancellation & Refund Eligibility

Because processing begins immediately after payment:

Cancellation requests submitted after payment may not be eligible for a refund.
Refunds are not guaranteed once processing has started.
Each request will be reviewed individually at the Company’s discretion.

5. Government Decisions

Approval or denial of an application is determined solely by the relevant government authority.

Refunds will not be issued based on:

Application denial
Border entry refusal
Government delays
Change of travel plans
Misunderstanding of optional service nature

6. Duplicate Orders & Misuse

Duplicate submissions
Fraudulent or unjustified chargebacks
False or misleading information
Violation of Terms & Conditions

7. Refund Processing

Approved refunds will be issued:

To the original payment method only
In U.S. dollars
Within two (2) working days of approval

Currency conversion differences and bank charges are outside our control.

8. Dispute Resolution

Customers agree to contact customer support before initiating a chargeback or payment dispute. Unjustified disputes may be contested and may constitute breach of contract.

9. Policy Updates

This Refund Policy may be modified at any time. Continued use of our services constitutes acceptance of any changes.